Drift-In Launderette & Dry cleaners

Introduction

This privacy policy explains how Drift-In ("we", "our", "us"), trading as Drift-In, uses and protects the personal information you provide when you use this website or interact with us through our offline business activities.

We are committed to protecting your privacy. If we ask you to provide information by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy.

We may update this policy from time to time by publishing a new version on this page. You should check this page occasionally to ensure that you are happy with any changes.

Who we are

Drift-In is a launderette and dry cleaning business based in Cardiff, United Kingdom. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR"), we are the "data controller" of your personal information.

When we refer to "we", "our" or "us" in this policy, we are referring to Drift-In.

Information we collect

We may collect and process the following types of personal information, depending on how you interact with us:

• Contact details: such as your name, email address, telephone number and postal address.
• Service information: details of the laundry, dry cleaning or related services you use, including preferences and instructions you provide.
• Account and communication data: information you provide when you contact us, submit an enquiry, leave feedback or interact with us on social media.
• Website usage data: technical information such as your IP address, browser type, device information, pages visited and the time and date of your visit.
• Payment information: limited payment‑related information in connection with services you purchase. Card details are processed by our payment providers and are not stored by us in full.

How we use your information

We use your personal information for the following purposes:

• Providing services: to accept, process and fulfil your laundry and dry cleaning orders, and to manage your bookings and enquiries.
• Customer support: to respond to your questions, requests and feedback, and to communicate with you about your orders.
• Business administration: to manage our records, accounts, and internal operations, including troubleshooting, data analysis and reporting.
• Improving our website and services: to understand how our website is used and to help us improve its content, layout and functionality.
• Legal and regulatory compliance: to comply with our legal obligations, resolve disputes and enforce our agreements.
• Marketing (where permitted): to send you information about our services, offers or updates that we think may be of interest to you, where you have consented or where we are otherwise permitted to do so by law. You can opt out at any time.

Legal bases for processing (UK GDPR)

We rely on one or more of the following legal bases under the UK GDPR to process your personal information:

• Contract: processing is necessary to enter into or perform a contract with you, for example when you place an order for our services.
• Legal obligation: processing is necessary for us to comply with legal or regulatory obligations, such as tax and accounting requirements.
• Legitimate interests: processing is necessary for our legitimate business interests, such as running and improving our services and communicating with you as a customer, and these interests are not overridden by your rights and freedoms.
• Consent: where we rely on your consent, for example for certain types of marketing communications or optional cookies. You can withdraw your consent at any time.

Cookies and similar technologies

Our website may use cookies and similar technologies to make the site work, to remember your preferences and to help us understand how the site is used.

Cookies are small text files placed on your device. Some cookies are essential for the website to function, while others are optional and help us improve your experience. Where required by law, we will ask for your consent before using non‑essential cookies.

You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Sharing your information

We do not sell your personal information. We may share your information with:

• Service providers: trusted third parties who provide services to us, such as IT support, website hosting, payment processing and email delivery. These providers are only allowed to use your information in accordance with our instructions and applicable law.
• Professional advisers: such as accountants, auditors or legal advisers, where necessary for our business.
• Authorities: law enforcement, regulators or other public authorities where we are required to do so by law or to protect our rights or the rights of others.

If we are involved in a business reorganisation, merger or acquisition, your information may be transferred as part of that process, in which case we will ensure that appropriate safeguards are in place.

How long we keep your information

We keep your personal information only for as long as is reasonably necessary for the purposes set out in this policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

When we no longer need your information, we will take reasonable steps to delete or anonymise it.

Your data protection rights

Under data protection laws, including the UK GDPR, you have certain rights in relation to your personal information. These may include the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your information in certain circumstances.
• Restrict or object to our processing of your information.
• Port your information to another organisation, where technically feasible.
• Withdraw consent where we rely on your consent to process your information.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or another supervisory authority if you are unhappy with how we handle your information. We would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.

How we protect your information

We are committed to ensuring that your information is secure. We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or damage.

While we do our best to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Links to other websites

Our website may contain links to other websites that are not operated by us. We do not control and are not responsible for the content or privacy practices of those websites.

If you follow a link to another website, we encourage you to read the privacy policy of that website.

Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this page periodically to stay informed about how we use and protect your information.

How to contact us

If you have any questions about this privacy policy or how we handle your personal information, or if you would like to exercise your data protection rights, you can contact us using the details on our Contact Us page.